Shop Policy & Copyright Notice
Payment Policy:
Orders are only confirmed once payment is made. Available payment modes are via Paypal or Stripe. If you don't have a Paypal account, just proceed through and click "Pay with a debit or credit card" and fill in your payment details. Once completed, you will be redirected back to complete your purchase. Alternatively, you can make the payment via iBanking. Bank details are in the order confirmation email.
Delivery Policy:
All items will be mail out after payment is verified. Please allow 7-14 working days for us to process your order. Once processed, it'll then be send out for delivery.
For local orders, a notification will be send via sms/WA once it's ready for delivery.
In the case of returned mails, we will contact buyer for a reconfirmation of address and will quote buyer for redelivery price. Once payment has been made, we will shipped out the original item for 2nd attempt.
Exchange Policy:
Item(s) can not be refunded under any circumstances.
Item(s) can not be exchanged and/or refunded in the case of wrong address. Please do verify before check out.
Item(s) can be exchanged in the case of product mix-ups (colors not according to products are not allowed for exchanges. Please read description before you purchase).
Exchanges are strictly on a case-by-case basis. Do drop us a note before proceeding.
In the case of item(s) exchange, do drop us a note to get our return address. Please mail it back within 30 (thirty) days of purchase in it's original mailer/packaging indicating your full name, address & email address. We will get in touch with you once it has reached us.
*Damaged items cannot be exchanged under any circumstances.
Copyright Notice:
© The SPINK Studio, 2013 - 2021. All rights reserved. Unauthorised redistribution, reproduction and duplication of products and images on thespinkstudio.com is strictly prohibited. No reproduction or redistribution of commissioned work is allowed without express and written permission from The SPINK Studio unless otherwise agreed by both parties in a written agreement in the initial period of a custom job. By confirming your purchase, you have henceforth agree on the terms and conditions of our shop policies.
We reserve the right, in our sole discretion, to change our shop policy & copyright notice from time to time without any prior notice.